One big topic of discussion has been the way loot works in the Shadowlands endgame: We significantly reduced the rate at which players earn item rewards, but at the same time also stripped away randomness and tried to give everyone more clear goals to pursue and control over their progress towards them. When it comes to PvP itemization specifically, we're really happy with how that's playing out, but we think we can do more to make the experience of running dungeons and raids feel more satisfying when you don't get a specific item you were hoping for.
