yea i ran nightmare of skek'zee and on my first run killed amber-shaper and he dropped shoulders so i used my token and dropped scimitar but didnt give it to me cause i already killed that encounter so i put in a ticket yea they fixed it alright but what bout my sword that dropped? well opened another ticket..customer support cannot grant loot for a hotfix so everyone like me just got screwed and they didnt use vaseoline